Refund and Returns Policy for Charmwearciteino Luxury Car Brand
Effective Date: January 8, 2025

At Charmwearciteino Luxury Car Brand, we are committed to providing a superior customer experience and ensuring your satisfaction with our luxury vehicles. However, we understand that circumstances may arise where a refund or return becomes necessary. This Refund and Returns Policy outlines the conditions and processes for handling such requests.

1. Refund Eligibility
Refunds are available under the following conditions:

  • Cancellation Before Delivery: If you cancel your order before the vehicle is delivered, you may be eligible for a full or partial refund, depending on the customization level of the vehicle.
  • Defective or Damaged Vehicles: If your vehicle arrives with a manufacturing defect or damage incurred during transportation, you may request a refund or replacement.
  • Non-Delivery of Vehicle: If we are unable to deliver your vehicle within the promised timeline, you may request a refund.

2. Return Eligibility
Returns are accepted under the following conditions:

  • Inspection Period: Returns must be requested within 7 days of vehicle delivery for standard models and within 3 days of delivery for customized vehicles.
  • Condition of the Vehicle: The vehicle must be returned in its original condition, with no modifications, damage, or excessive mileage (defined as more than 100 miles driven after delivery).
  • Required Documentation: The original sales receipt, warranty documents, and any accessories included with the vehicle must be returned.

3. Non-Refundable Items
The following are non-refundable:

  • Customization fees for personalized features or upgrades.
  • Non-refundable deposits paid to secure a vehicle order.
  • Fees for delivery, registration, or licensing.
  • Damage caused by misuse, negligence, or accidents after delivery.

4. Refund Process
To request a refund:

  1. Contact us at info@charmwearciteino.com or (802) 483-0014 with your order details and reason for the refund request.
  2. Our team will review your request and provide instructions for next steps within 7 business days.
  3. Approved refunds will be processed within 14 business days and issued through the original payment method.

5. Return Process
To initiate a return:

  1. Contact our support team to report the issue and obtain a return authorization number (RAN).
  2. Ensure the vehicle is prepared for return, including cleaning and removing personal belongings.
  3. Arrange transportation of the vehicle to our showroom at 758 Arch St, Pittsford, Vermont (VT), 05763. Transportation costs may be the customer’s responsibility unless the return is due to a manufacturing defect or delivery damage.
  4. Once the vehicle is inspected and approved, we will process your return or exchange within 14 business days.

6. Exceptions to the Policy

  • Vehicles purchased during promotional or clearance sales may not be eligible for refunds or returns unless explicitly stated.
  • Vehicles used for commercial purposes may have different return and refund terms, as outlined in their purchase agreement.

7. Contact Information
For assistance with refunds and returns, please reach out to us:

8. Changes to This Policy
Charmwearciteino Luxury Car Brand reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website. Please check the policy periodically for updates.

Conclusion
Thank you for choosing Charmwearciteino Luxury Car Brand. We value your trust and are committed to resolving any concerns promptly and fairly. If you have any questions about this policy, don’t hesitate to contact our team for assistance.